FAQs

• How do I return an item?
• How do I request an exchange?
• How long before I see my refund?
• Are returns free?
• What is Happy Returns?
• How do I return a gift?
• Can I return a monogrammed item?
• Can I return items from multiple orders together?
• What if I mailed non-Tuckernuck merchandise back to Tuckernuck?
• Return Policy Restrictions
• Are Expedited or Next Day shipping fees refundable?

Orders

• Looking to send a gift? We offer gift wrapping!
• Can I edit/cancel my order?
• Can I use more than one discount code?
• Are any brands excluded from promotion codes?
• I forgot to apply my discount code at checkout. Can I get reimbursed?
• I didn't receive my discount code for email/text sign-ups.
• Why do I see a pending transaction on my bank statement even though my order did not go through?
• How do I unsubscribe from marketing emails or SMS messages?

Shipping & Tracking

• How long will it take for my order to ship?
• What if my order is labeled as delivered by the carrier, but I haven't received it?
• Do you ship internationally?

International Orders

• What international destinations do you currently ship to?
• How do I place an international order?
• What are my shipping options?
• Can I receive free shipping on my international order?
• How will duties and taxes be calculated?
• How do I make a return?
• How can I reach customer service?